Right of Withdrawal
Please contact firstname.lastname@example.org if you need to return a product. A return will only be accepted if the customer has contacted Sunkim Industries Ltd.’s customer service prior to sending the item(s) back. Any package returned without a valid return authorization will be refused.
Your right of withdrawal is valid for 14 days from the date you receive your order.
You have the right to return all or some of the items in your order if you are not satisfied. Keep in mind that the item or order, including its original packaging, should be sent back to us in sellable condition.
How to Return an Item:
1. Contact email@example.com to return.
2. Send it together with the item in its original packaging inside a sturdy box. Make sure our address is clearly visible on the parcel.
To. Sunkim Returns
2446 Cawthra Road, Unit 6, Block 2,
Mississauga, Ont., Canada, L6A 3K6
3. Returns must be returned prepaid. For your protection, we recommend you return all items via a trackable shipping service such as UPS, FedEx, or Canada Post.
4. Once the original item(s) are received at Sunkim Industries Ltd., you will receive a credit in the amount you paid (excluding shipping costs) as soon as possible. However, Sunkim may delay the credit until you have shown proof that the item has been returned.
The right to exchange applies for 14 days from the date you received the item. If you want to exchange an item, simply return the item to us and order a new item.
If you received a defective item or an incorrect item, please contact our customer service department via email as soon as possible: firstname.lastname@example.org. If you have questions regarding other matters, please contact us at email@example.com.